FAQ
Some
of our meats are only available in frozen. The
absolute best method for defrosting meat is overnight
in the refrigerator until it is completely thawed. Once thawed, ground
meat, poultry, and seafood can keep well in the refrigerator for an extra day
or two, while red meat (beef, lamb, and steak) stays good for three to five
more days.
We
source our meat from the best farms on the planet.. Only ethically raised meats
that come from Japan, Australia and Russia straight to your doorstep. None of
our products will ever endure exposure to hormones or antibiotics, nor inhumane
and unsanitary caging environments.
Our
user-friendly website allows you to browse through our products with ease and
select add-ons with a few. If you would like to order something you cannot find
on our website, or need some expert advice, please email us at customercare@sumagourmet.com or
send us a text on whatsapp - +971504585116.
Around
Dubai, we aim to deliver all orders placed before 5pm on the same day. For all
other orders we deliver the next day. Please see more information on shipping
& delivery for Dubai and other Emirates in our Shipping & Delivery
section.
We
deliver across all Emirates in UAE! For more information on delivery times and
payment methods for each Emirate, please visit our Shipping & Delivery
section.
after
placing an order, you can see order status in your account. Additionally, once
the order is out for delivery we will send you a link to track our rider.
there
is no minimum order quantity for any orders placed through our website!
However, specific delivery charges will apply depending on order size and
delivery destination. Please see our Shipping & Delivery section for more
information.
cash
on delivery is available on all orders below 2000aed. If your order is bigger
that 2000aed and you would like to pay by cash, please get in touch with our
customer care team and we will arrange something for you!
Yes,
as per the laws and regulations in the UAE imported meats are all Halal.
you
can easily modify or cancel your order all the way until your order is shipped
to you. If you would like to return your order or get a refund, please see your
Refunds & Cancellations section and fill in the Refund Form.